Connecting your domain and going live

Going live means pointing your domain name (like yourbusiness.com.au) at the server where your new site lives. We handle the technical side — here’s what happens.

If your domain is with us

If your domain is registered or managed through us, going live is straightforward: we update the records on our side, install the free SSL certificate, and your site is live, usually within minutes to a couple of hours.

If your domain is elsewhere

If you registered your domain with another provider (GoDaddy, Crazy Domains, Netregistry, etc.), we’ll either:

• Update the nameservers to point to us — the cleanest option, which lets us manage everything going forward; or
• Update specific DNS records (an A record, and sometimes a CNAME) if you’d rather keep DNS where it is.

Either way, we’ll give you the exact values to enter, or do it for you if you share access. You keep ownership of the domain throughout.

Why DNS can take a few hours

DNS changes don’t flip instantly worldwide. Internet providers and browsers cache the old records for a period set by the domain’s TTL, so some people may see the new site within minutes while others take a few hours. The technical maximum is up to 48 hours, but it’s usually much faster. This part is outside anyone’s direct control — it’s just how the internet’s address book updates.

Launch-day checklist

• Final preview approved by you
• Domain records updated
• SSL certificate active (the padlock shows in the browser)
• Contact forms and links tested on the live site

If anything looks off after launch, give DNS a couple of hours, then open a ticket and we’ll check it.