— Australian-owned web design
Client login
wDWeb Design Centre
Support · Live chat Mon–Fri 9am–6pm AEST • Tickets 24/7

Open a ticket.
A real person replies.

No call-centre scripts. Every message goes to the team who build and look after the sites. Below: how to reach us, what to expect, and the quick answers we give most often.

Try the knowledgebase first

The answer might already be written.

We've written guides for the questions clients ask most — getting started, our design process, content and SEO, going live, your monthly update hours, and more. Search by keyword or browse by category.

Browse knowledgebase Search articles
01 · Pick your path

Already a client, or thinking about it?

Existing client

I have a site with WDC

Log into your portal and open a ticket from there. Your account context comes with it, so we can help you faster.

  • Faster identity verification
  • Update requests come out of your plan hours
  • Full ticket history preserved
Open client portal
New enquiry

I'm thinking about a website

Use live chat during AEST business hours for quick questions, or send an enquiry with your project details for a free quote.

  • Live chat: Mon–Fri 9am–6pm AEST
  • Enquiries answered in hours, not days
  • Custom quotes welcome
Send an enquiry
02 · What to expect

Response times,
honestly stated.

We're a small team, not a giant call centre. We answer fast — but we set expectations rather than pretend we're instant 24/7.

Live chat
Minutes

When online (Mon–Fri 9am–6pm AEST)

New enquiries
Within 4 hrs

During AEST business hours

Change requests
1–2 business days

Scheduled within your plan hours

Site down
Priority

Flag it urgent — we jump on outages

03 · Quick answers

Questions we answer every day.

01 How do I request a change to my website?
Open a ticket from your client portal with the changes you want, and attach any new text or images. Batching a few changes into one request is the most efficient use of your plan's monthly update hours.
02 What do my monthly update hours cover?
Pretty much any change to your live site — text and image edits, new pages or posts, layout tweaks, a new product. Hosting, maintenance and security patching are included on top and don't use your hours. See how your monthly update hours work.
03 How long until my new site is live?
A simple Starter site can be live in a couple of weeks; Standard and eCommerce sites take longer. The biggest factor is how quickly content and feedback come back to us. We design the key pages first so you see real progress early.
04 Do I own my website?
Yes. Your site is custom-built for you and the files are yours — nothing is locked in a closed platform. Ask any time and we'll hand the whole site over. More in do I own my website?.
05 How do I connect my domain?
We handle the technical side at launch — pointing your domain at the new site and installing the free SSL certificate. If your domain is elsewhere we'll give you the exact records to change, or do it for you. See connecting your domain and going live.
06 Where do I log in or pay invoices?
Your client portal is where you view services, pay invoices and open tickets. If you have hosting access, the hosting panel is separate.
07 Can I cancel? What happens to my site?
Plans are monthly and you can cancel anytime. The free hosting and maintenance are tied to an active plan, so they end on cancellation — but you still own your website and we can hand over the files. See our terms.
Still stuck?

We're right here.

Open a ticket with as much detail as you can. Screenshots and exact wording of any error help us fix things faster.

Open a ticket Client portal login