Maintenance & care
How your monthly update hours work
What the included update hours cover, what counts as an update, and what happens if you don't use them.
Published 4 min read
Every plan includes a set amount of design and content update time each month — 1 hour on Starter, 2 hours on Standard, 3 hours on Business / eCommerce. Here’s exactly how that works.
What counts as an update
Pretty much any change to your live site that you’d ask us to make:
- Adding or editing text, images, and pages
- Swapping out a banner, price list, or menu
- Adding a new blog post or product
- Tweaking layout, colours, or sections
- Small new features within the existing design
What’s separate from your hours
- Hosting and core maintenance — keeping your site’s software and security patched, plus backups — are included on top of your update hours, for life while you subscribe. They don’t eat into your time.
- A full redesign or a big new section (e.g. adding a whole online store to a brochure site) is usually a separate quote. We’ll always tell you before doing work that goes beyond your plan.
Do hours roll over?
Update hours are allocated per month and don’t accumulate indefinitely. If you’ve got a bigger batch of changes coming, just tell us — we’ll plan the work across the month or quote anything extra up front. We won’t do billable work without your say-so.
How to request an update
Open a ticket from your billing portal with the changes you want, and attach any new text or images. Batching a few changes into one request is the most efficient use of your time. We’ll confirm, make the changes, and send you a preview or let you know it’s live.
Tags: care plan updates maintenance
Rather not DIY?
We can just do this for you — it's what our plans are for. Already a client? It's covered by your monthly update hours.