1. The agreement
These terms form an agreement between you (the client) and ARKNET PTY LTD, trading as Web Design Centre Australia ("we", "us", "our"). They apply to all design, development, hosting and maintenance services you order from us. We may update them from time to time (see section 11).
2. Services we provide
We design and build custom websites — typically fast, hand-built sites, with online stores built on WooCommerce — and provide ongoing hosting and maintenance under a monthly plan. The specific inclusions of each plan are described on our pricing page and in your order. Custom work outside a standard plan is provided on a quoted basis and agreed in writing before it begins.
We aim to build a site that meets the goals discussed during the project, but we don't guarantee specific commercial outcomes such as a particular level of traffic, sales, or search ranking.
3. Plans, payment & GST
Plans are billed monthly in advance. All prices shown are in Australian dollars and include GST. Payment is processed through our billing system via eWAY, and in some cases by bank transfer. Your subscription continues until cancelled.
If a payment fails, we'll attempt to contact you to resolve it. Extended non-payment may result in work being paused and, ultimately, suspension of hosting for the affected site.
4. Monthly update hours
Each plan includes a set number of design and content update hours per month (currently 1 hour on Starter, 2 on Standard, 3 on Business / eCommerce). These hours cover routine changes to your live site. They are allocated per month and do not accumulate indefinitely. Larger pieces of work beyond your included hours will be quoted and agreed before we proceed — we won't do billable work without your approval.
5. Cancellations & refunds
Plans are monthly and you may cancel at any time; cancellation takes effect at the end of your current paid period and stops future billing. Because each plan bundles design work with hosting and maintenance, fees already paid for a period are generally non-refundable once work or hosting for that period has been provided. Third-party costs we incur on your behalf (for example domain registrations or paid plugins/licences) are non-refundable.
On cancellation, the free hosting and maintenance bundled with your plan end. You retain ownership of your website (see section 6), and on request we will provide your website files (and, for store sites, the database) so you can host it elsewhere.
6. Ownership & intellectual property
Once paid for, the website we build for you — its content and design — is yours. Your site is custom-built and not locked to us. Some elements may rely on third-party themes, plugins, fonts, or stock assets that remain subject to their own licences; we'll use appropriately licensed materials, and any licence that depends on an active subscription will be identified where relevant.
You grant us permission to display a tasteful reference to your project in our portfolio and marketing unless you ask us in writing not to.
7. Your responsibilities
You agree to provide content, feedback and approvals in a timely way so we can progress the work, and you confirm that any text, images, logos or other materials you supply are accurate and that you have the right to use them. You're responsible for the lawful use of your website and for the accuracy of the information published on it.
8. Hosting & maintenance
While your plan is active, we host your site and keep its core software, themes and plugins reasonably up to date, and we keep backups for disaster-recovery purposes. Backups are a safety net, not a guarantee — you should keep your own copy of anything irreplaceable, and we can provide an export at any time. Hosting and maintenance are tied to an active plan and end if the plan is cancelled.
9. Acceptable use
You must not use our services to host or distribute unlawful, infringing, malicious, or harmful content, or to send spam. We may suspend or remove content, or suspend the service, where required by law or to protect our systems and other clients. We'll act reasonably and, where practical, give you notice and a chance to fix the issue first.
10. Limitation of liability
To the extent permitted by law, our total liability arising from the services is limited to the fees you paid us for the service in the three months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including loss of profits, data, or business. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.
11. Changes to services or pricing
We may change our plans, inclusions or pricing. For changes that affect your active plan, we'll give you reasonable notice. Continuing to use the service after a change takes effect means you accept the updated terms or pricing.
12. Disputes & governing law
These terms are governed by the laws of Queensland, Australia, and you submit to the courts of that jurisdiction. If something's gone wrong, please contact us first — most issues are resolved quickly with a conversation.
13. Contact
Questions about these terms? Get in touch or open a ticket through your client portal. We're ARKNET PTY LTD, located in Kingsholme, QLD 4208.
This page is provided as general information about our standard terms and is not legal advice. For a binding agreement tailored to your circumstances, seek your own legal advice.