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Legal · Last updated June 2026

Privacy Policy

This policy explains how Web Design Centre Australia, a trading division of ARKNET PTY LTD (ABN 17 233 494 783), handles your personal information. We follow the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Who we are

Web Design Centre Australia is operated by ARKNET PTY LTD, located in Kingsholme, QLD 4208. We provide web design, development, hosting and maintenance services. This policy covers information collected through this website and in the course of providing those services.

2. What we collect

We collect personal information you provide and information generated when you interact with us, including:

  • Contact & enquiry details — your name, email, phone, business name, domain, and anything you include in an enquiry or support ticket.
  • Account & billing information — details needed to set up and bill your plan. Card payments are processed by our payment provider (eWAY); we do not store full card numbers.
  • Project materials — content, images and logins you give us to build or maintain your site.
  • Technical data — basic website analytics and server logs (such as IP address, browser type, and pages visited) used to operate and improve the site.

3. How we use it

We use your information to respond to enquiries, prepare quotes, deliver and support your website, process payments, keep you informed about your services, and meet our legal obligations. We don't sell your personal information, and we don't send marketing you didn't ask for.

4. Who we share it with

We share information only as needed to provide our services — for example with our payment provider (eWAY), our billing and hosting systems within the ARKNET PTY LTD group, and domain registrars or similar providers where relevant to your project. We may disclose information where required by law. Our work is done in-house in Australia; we don't outsource your project overseas.

5. Cookies & analytics

This website uses cookies and similar technologies for basic functionality and to understand how the site is used (for example via Google Analytics, once enabled). You can control cookies through your browser settings; disabling them may affect some features. Live chat, if enabled, may set its own cookies to maintain your conversation.

6. Storage & retention

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including secure hosting and access controls. We keep personal information for as long as needed to provide our services and to meet legal, tax and accounting requirements, then dispose of it securely.

7. Your rights

You can ask to access or correct the personal information we hold about you, and we'll respond within a reasonable time. If you have a privacy concern or complaint, contact us first and we'll work to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

8. Contact

For any privacy question or request, get in touch or open a ticket through your client portal. We are ARKNET PTY LTD, Kingsholme, QLD 4208.

This page is provided as general information and is not legal advice. We may update it from time to time; the "last updated" date above reflects the current version.